Dr Goher Altaf (m)
MBBS MRCGP DFSRH
Dr Amjad Rehman (m)
MB BS MRCP
Nurse Anne Hessenauer (f)
Nurse Lorraine Williams (f)
ANP's oversee the 'same day' workload of patients that present/ring the surgery wishing to be seen that day. You are therefore more likely to see an ANP for ailments like cough, cold, rash, fever, sore throat, back pain, headaches, unwell child. You are less likely to see an ANP for a concern that is complicated, chronic, or palliative.
Nurse Denise Morgan (f)
Denise our Practice Nurse provides many services to our patients including smears, dressings, travel vaccinations as well as treating patients with long term health conditions such as asthma, COPD and Hypertension. Denise also runs our child immunisation clinic with admin support- usually Jill.
Nurse Holly Hartley (f)
Holly, our Practice Nurse provides many treatment room services to our patients including smears, dressings, travel vaccinations and baby immunisations. Holly also treats long term conditions such as Hypertension and is the Diabetic Nurse lead for the surgery.
HCA's carry out many services at the surgery, for example, ECGs, blood pressure checks, removal of sutures, B12 injections and dressings. They also carry out our New Patient and NHS healthchecks.
Since November 2018 we have ran our new Diabetic clinics with our HCA Emma Christopher and Gosports Locality Lead Nurse- Specialised in Diabetes- Lucy Cusack. Lucy is employed by our neighbouring practice in Lee on the Solent and together with Emma provides quality diabetes monitoring, education and prevention to the joint population of Rowner, Lee on the Solent and Manor Way surgeries.
Since January 2019 we have introduced joint Asthma/COPD clinics also with Emma our HCA and Denise our Respiratory Nurse. By introducing these joint clinics, we have maximised our clinic times ensuring collaborative working within staff capabilities in turn maximising the quality of the services we can provide for our patients.
We have Anita, Debbie, Karen, Kim, Mariana and Marion who work in reception. The team are there to support patient and staff queries around appointments and prescriptions as well as a variety of ad hoc tasks. The team have training in care navigation and MECC (Making Every Contact Count) ensuring that the quality of your practice contacts are as efficient and personal as possible. When issues do arise, the team will ensure staff are aware and change can be brought.
Admin/Data coding team
Jo and Jill are our Administrators who deal with new patients notes, Patient access requests ensuring strict information governance policies are adhered to and keeping your data safe yet accessible to you when you need it, Data coding, recall system, Website, Facebook and MJOG (text messaging service) for health reminders.
Practice Secretary/Patient Experience Lead
Jackie, our Practice Secretary, provides all aspects of secretarial support to the clinical team and liaises with multiple health professionals and local authorities. She is responsible for ensuring timely referral letters and assisting patients with queries in relation to their onward choice of providers. Our secretary also collects any patient complaints and compliments and keeps the Practice up to date with new ways of working.
We have a number of our staff who work under our patient champion umbrella from all areas of the team. Our patient Champions may be offered to you during a particularly difficult time as a point of contract and source of help navigating the primary care and voluntary sector services. We pride ourselves on offering this personal touch and utilising the skill set of various staff throughout our surgery. This service is free and confidential.
Practice Management Team
Practice Manager: Claudia Sampetru
The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, liaising with patients to improve our services, future planning to ensure resilience of the practice, human resource and finance. The Practice Management team support the clinical and non-clinical staff with delivering quality patient services and developing extended services to enhance patient care.
Operational Practice Manager: Michaela Owen
The Operational Practice manager supports the practice manager and is also responsible for new patient registrations, rota management- ensuring a good coverage of appropriate appointments for patients and clinicians to be on duty, patient safety, premises and equipment and information technology.
Data Quality Enhanced Services Lead: Lisa Hall
The Data Quality/ES Lead manages the admin team ensuring the quality of our data is high and patients long term conditions are managed in the recommended timeframe via a birth month recall system. This role heavily supports clinicians in achieving quality patient care and improved patient condition management.
Reception Supervisor: Tracey Wright
The Reception Supervisor monitors the reception rota, supports staff with queries and is very much part of the team dealing with issues as and when they arise.
Our Community Nurses work as a team within the Gosport area and so may cover for each other at times of illness, holiday and study leave. The Community Nurses provide care for patients at home with acute, chronic, serious and terminal illness and for those who need post-operative care. They can advise on incontinence and home nursing aids. If you need home nursing care, please ask your doctor. They can be contacted on 02392 794796.