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Private work- letter requests and information- non urgent Posted on 4 Mar 2019

Dear patients,

 

It has come to our attention that we are very quick at turning around private work for letters or information requested by patients, that said- we still get some unhappy patients.  In order to manage patient expectation, with immediate effect we would like to inform all patients that we have up to a 3 week wait for non urgent forms/ letters that you may request from the GP.  Whilst we can understand that some documents are timely- we must prioritise urgent referrals and NHS work.

 

Many thanks for your cooperation and understanding as always.

 

Rowner Surgery

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